Moderate assembly is required for the desk and we provide assembly instructions with each desk frame. We recommend assembling the desk with a friend. The assembly process usually takes around 30-45 minutes from start to finish.
Assembly instructions can be found within the Specifications tab of each product page. Additional instructions for troubleshooting and desk setup can be found within each PDF.
If you are not using an Navodesk Top, ensure that your top is between 46″ to 70” in width and 27-36” in depth for maximum stability. We recommend leaving an inch of overhang on either side of the top.
Yes, but the recommended everyday weight limit is 220lbs. to ensure that your desk motor stays in good working condition.
Resetting the desk will override any custom upper/lower limits. Ensure that the desk surface and columns are clear of any items before proceeding.
1. Press and hold DOWN until desk reaches the lowest height position. Release.
2. Press DOWN again but hold until the display flashes RST. Release.
3. Press and hold DOWN once more until the desk lowers and rises slightly.
DO NOT release the DOWN button until after these motions have finished.
4. Desk has been reset.
If a new control box is installed on an existing desk, a RESET must be performed before using the desk.
We ship orders via FedEx Ground or FedEx Freight from our warehouses in Portland, OR and Baltimore, MD. In order to ensure quick delivery, we will ship your order from the warehouse closest to you that has your items in stock.
Once your order has shipped, you will receive an e-mail with tracking information provided. Please note that it may take up to 24 hours before movement is reflected on the travel history.
All orders are immediately charged and processed when an order is placed on our website. We typically ship our items out the next business day, any changes to the order must be taken care of the same day the order was placed. Please note that once an order has been processed or shipped, the order can no longer be changed.
– A person of contact, a phone number, and an email address for the order.
– A shipping and billing address.
– The email address of your Accounts Payable department, so that we know where to send your invoice.
– Our company’s full name and address.
– The quantity and full configurations of the items that you want to order.
– Your order total and your payment terms (our standard terms are Net 30).
– If your PO is based on a quote that we sent you, please include the quote or invoice number on the PO for faster processing.
Please email firstname.lastname@example.org and we will send you a copy or your order confirmation, receipt or invoice.
We deliver our Products UAE & other GCC countries. Shipping will be done by a third-party courier. Delivery within UAE will be in 1 – 3 working days and from 3 to 12 working Days to Other Countries depending on the location. UAE Delivery will be free for most of the products and Delivery Fees outside UAE will be mentioned on the checkout page depending on the product, country and location. Avoid any delivery delay by providing your full address along with your contact details.
Refunds will be done only through the Original Mode of Payment and will be processed within 10 to 45 days depends on the issuing bank of the credit card.
We accept returns within 7 days of receipt, only if the delivery packaging has not been opened or the products are damaged or the wrong product has been delivered. Please notify us and return the box in its original packaging. In such instances, we will endeavor to send you a replacement or refund the payment. We can only accept returns of products that have not been tampered with, are sealed and remain in the original packaging. If all these conditions are met, please ship your products back to us using a registered courier service and we will issue a full refund. Please note that we reserve the right to refuse any returned shipments if the product has been used or tampered with. Shipping & Handling fees are non-refundable.
Customer can cancel their order within 24 hours; refunds will be made back to the payment solution used initially by the customer. Please allow for up to 45days for the refund transfer to be completed.